Once payment has been processed we aim to ship all orders within two (2) working days of receipt. From dispatch please allow around 3–5 working days for standard delivery.For expedited orders we aim to ship on the same day with delivery the following
Once we receive your order we begin processing and sending it out to you as soon as possible, so it's very tricky to make amendments or cancel your order after it has been placed. If you feel you need to cancel or change your order, raise a ticket im
This depends on the status of your order, where possible we will amend your order. If you do wish to change your order, please raise a ticket by clicking on the contact us form and filling out your details.
We are currently only able to deliver orders within the United Kingdom. If you wish to purchase an item from outside of the UK please visit your local Wilkinson Sword website for more information on how to do so. If you are looking for a particular p
We generally use Royal Mail for most deliveries. Our standard delivery takes 3 to 5 working days, occasionally this can take a little longer so please allow five working days before contacting our Customer Service department. For expedited orders we
If you experiencing problems ordering online, then please contact us by raising a ticket and we can either take your order over the phone or we can talk you through the order process. While we try our hardest to make sure that everything goes smoothl
Unfortunately we are unable to ship items to a PO Box address. if you have any specific details about you desired delivery address please raise a ticket with the customer service team and they will come back you to as soon as possible with some alter
For expedited orders we aim to ship on the same day, with delivery the following working day. Please note the cut off time is 14:00pm, so any order placed after 14:00pm will be dispatched the following working day. We do not pack and dispatch orders
In the unfortunate event of your next day delivery not arriving within one working day of your order, we will happily refund the additional charge that you incurred.
If you require a VAT receipt for your order, please contact the customer service team by raising a ticket and they will get back to you as soon as possible with a copy.
We use Royal Mail for most deliveries. Once your order has been completed you will receive an order update email from ourselves as well as Royal Mail confirming your tracking information. Please note that all orders are dispatched with tracking numbe
While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct
This depends on the status of your order, where possible we will amend your order. If you do wish to change your order, please raise a ticket by clicking on the contact us form and filling out your details. Please note once an order status has been c